Analyst – Incident

Job Listing No: 9740000

Analyst – Incident

Microland Limited – Bangalore, Karnataka – _Differentiate between Incident and Service Request & record in the system _Resolve issues / fulfill requests by following SOP _Allocate to right resolver group & work with stakeholders concerned till logical closure _Operate service management tool for effective usage Incident Management (IM) _ Comply with steps such as Investigate, Diagnose, Record, Communicate _Run Incident Management functional responsibilities such as bridge, communication updates _Drive towards service restoration within agreed SLA” Capacity Management (CM) _ Monitor, analyze infrastructure capacity _Implement CM policy and monitor adherence in terms of timeline and accuracy _Analytics for effectiveness and completion in tuning and implementation _Work with other processes ( IM, PM, CM, RM, AM etc.) for effective and efficient implementation of the CM Process ITSCM (Information Technology Service Continuity Management) _Developing deliverables _ Implement recovery plan & negotiate services _Implem… – Permanent – Part-time

Apply for this job.




Similar Jobs For "Analyst – Incident"



 Jobs by Indeed job search

Billing Systems Analyst I

Company: CSG
Location: Bengaluru, Karnataka
A Billing Analyst may be asked to oversee the production activities of other Billing Analysts when assigned to do so. To apply for this job vacancy in CSG you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 17 hours ago

ITSO - Service Management Analyst - ETL

Company: Shell
Location: Bengaluru, Karnataka
Drive Problem Management through regular incident reviews and trend analysis in order to systemic issues, performance bottlenecks and/or risks; To apply for this job vacancy in Shell you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 19 hours ago

HR Administrator, Recruiting

Company: Northern Trust Corp.
Location: Bengaluru, Karnataka
Stay vigilant and report risk incidents in good faith. The partner will be responsible for on-going hiring at Analyst level that may include planning &… To apply for this job vacancy in Northern Trust Corp. you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 18 hours ago

Support Analyst

Company: BNP Paribas
Location: Mumbai, Maharashtra
Ability to understand the production incident, troubleshoot and provide timely solution. Contribute to the overall incident reduction and better collaboration… To apply for this job vacancy in BNP Paribas you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 1 day ago

Analyst - Core Contact Center - Technology

Company: Deloitte
Location: Hyderabad, Telangana
Document every incident and support request in the. Caution against fraudulent job offers! We have been informed of instances where jobseekers are led to… To apply for this job vacancy in Deloitte you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 1 day ago






Note: This job listing with titled "Analyst – Incident" was indexed from different job portals. This job might be expired or closed for accepting CV's so we suggest to browse it from the new jobs menu of this site. Our website is an open community website for assisting job seeker so if you found some broken links or error in our site don't hesitate to contact us to fix the issue. Thank you for using our free services.


Get updated on daily job vacancies!

Be updated by pressing the Facebook Like or G+1 button bellow.