Assistant Manager Infrastructure and O&M – TopGear Consultants Pvt Ltd
•Responsible for enabling all Field Service delivery points and teams to make it easy and simple for our customers to deal with us by:
•Ensuring Last Mile Network is in place.
•Speedy and Quality Resolution of Viewing related problems faced by customers (Repeat FR)
•Ensure that SOP is followed for install time and quality
•Installation, Fault Repair and O&M
•Selection, appointment, and continuous management of Last Mile Service Providers.
•Responsible for Network O&M of the OSP and In Building works
•Responsible for OPEX spend for the cluster within budget approved
•Strict adherence to KPI / SLA management for New Installations, Service requests and trouble tickets
•Responsible for network uptime of the POP
|Job Location:||Mumbai, India|
|Career Level:||Mid Career|