Customer Service

Job Listing No: 9740000

Customer Service

Karvy Forde Search Pvt Ltd – Chennai, Tamil Nadu – Job Responsibilities: Ensure Customer service excellence by displaying complete onus to the customers query/problems Delivering service with requisite Courtesy and Accuracy Nil Defects (100% adherence to product and process) Ensuring Nil Customer complaints Escalating/highlighting customer problem incidences Adherence to service and sales compliance Cross Selling/up-selling of bank products. Ensuring Process efficiency by achieving set targets of call quality Qualifications, Experience & Skills: Qualifications: Graduate/Post Graduate from a recognized university Competencies/Skill Sets required: Fresher or Experienced in customer service industry Excellent written and oral communication Passion towards service or Sales Enthusiastic and self-motivated Ability to work in a dynamic environment Good comprehension skills Team player with a positive attitude Knowledge about banking Industry will be an added advantage Open to working in shifts(including night shifts for male staff) Computer s… – Permanent – Part-time

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