Customer Service and Operations Analyst

Job Listing No: 9740000

Customer Service and Operations Analyst

Royal Bank of Scotland Group plc – Delhi – Join us as a Customer Service & Operations Analyst This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes You ll be actively participating in initiatives to improve customer service, processes and procedures You ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role What you’ll do In this key role, you ll be providing crucial support to customers and colleagues in our contact centres. You ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency. You ll also be: Identifying barriers to performance and coordinating improvements to enhance our efficiency Working closely with operational centres, providing coaching and support to increase efficiency and knowledge Keepin… – Permanent – Full-time

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