Front Desk Receptionist – Transform Group
Transform – Global sports medicine specilality medical centre looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the clinic for all visitors and will be responsible for the first impression we make.
The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
The goal is to make patients and visitors feel comfortable and valued while on our premises.
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Greet and welcome patients
- Answer questions and address complaints
- Answer all incoming calls and redirect them or book appointments for doctors and allied support services.
- Receive letters, packages etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Check, sort and forward emails
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Take up other duties as assigned (travel arrangements, schedules etc.)
- To facilitate insurance approvals by coordinating with in house insurance department.
- Accurately making patient data entry into the system.
- Administering patient satisfaction surveys
- Making scheduled service/ courtesy calls to the patients.
Benefits and compensation
Attractive package for the right candidate
Annual paid leave / tickets
|Job Location:||Dubai, United Arab Emirates|
|Job Role:||Customer Service and Call Center|
|Company Industry:||Healthcare, Practitioner and Technician|
|Career Level:||Entry Level|