GCC RTA Manager

Job Listing No: 9740000

GCC RTA Manager

Uber – Hyderabad, Telangana – At Uber, providing amazing support that establishes trust for riders and driver partners–our community–is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. The Global Network Team is committed to building an efficient network that provides our community with a seamless, prompt, and complete resolution to their concerns – every time. The Workforce Management RTA Manager will be part of the Global Command Center team to focus on operational excellence across our network for both internal sites and BPO partners. You will be responsible for designing tactical strategies to ensure operational KPIs are achieved on day to day, weekly & monthly levels. This position will work closely with the WFM teams from both our internal centers and our BPO partners to determine realtime challenges & strategies to be implemented. You will use strong critical thinking and decision making skills t… – Permanent – Full-time

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