Helpdesk Support Engineer (UAE Residents Only)

Job Listing No: 9740000

Helpdesk Support Engineer (UAE Residents Only)

Accountability / Responsibilities

  • Provide help desk support and resolve problems to the end user’s satisfaction
  • Monitor and respond quickly and effectively to requests received through the IT help desk
  • Monitor Service Desk for tickets assigned to the line and process first-in first-out based on priority
  • Modify configurations, utilities, software default settings, etc. for the local workstation
  • Assist with on boarding of new users
  • Report issues to the Service Desk for escalation
  • Responsible for Help-desk support/Dealing with various Customer issues
  • Track of Service Tickets on Service Desk
  • Responsible for Operating on Active Directory
  • Maintain various data-bases of the IT/Communication Department
  • Basic trouble-shooting of IT/Communication issues on & off – sites
  • Responsible for maintenance of Documentation of IT/Communications Department

Qualification

  • Excellent experience in using remote desktop utilities in troubleshooting and resolving users’ problems
  • Excellent experience in diagnosing and solving computer related problems (hardware, software, applications)
  • Excellent experience in installing, supporting and troubleshooting Windows Microsoft Office latest releases
  • Excellent client configuration of networking and Microsoft Outlook
  • Experience in remote control tools

Job Details

Posted Date: 2018-10-11
Job Location: Dubai, United Arab Emirates
Job Role: Information Technology
Company Industry: Information Technology
Monthly Salary: US $1,500

Preferred Candidate

Career Level: Entry Level
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree: Bachelor’s degree

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