Ind COE -Real Time Analyst

Job Listing No: 9740000

Ind COE -Real Time Analyst

Uber – Hyderabad, Telangana – Real Time Analysts are a key component of the success of Uber’s Community Operations teams and responsible for assisting our Hyd/VTZ COE’s in achieving SLA and Schedule Adherence goals across multiple LOB’s and sites. As well as making recommendations on how to improve SLA’s via CSR availability and real-time schedule adjustments. As a Real Time Analyst, you’ll be the subject matter expert for real-time analysis in monitoring necessary SLA and adherence call outs for all LOB’s in our Hyd/VTZ locations. What You’ll Do Manage SLA’s for assigned Hyd/VTZ COE LOB’s, leading creation and maintenance processes for the RTA team when reaching out to key stakeholders on the current state of each LOB. Create and maintain mechanisms of reporting to audit RTA attendance and performance with weekly/monthly audits and teaming with WFM Manager to drive improvements; identify opportunities for additional training & development Manage and Audit RTA form entry processes for OT, Callouts, PTO, and… – Permanent – Full-time

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