L2 Customer Support Architect ($60K/year) – Remote Work – Crossover

Job Listing No: 9740000

L2 Customer Support Architect ($60K/year)  – Remote Work – Crossover

We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.

L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.

Responsibilities:

You will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience.

Job Details

Posted Date: 2019-01-11
Job Location: Hyderabad, India
Job Role: Information Technology
Company Industry: Information Technology; Computer/Software; Telecommunications
Monthly Salary: US $5,000

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor’s degree

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