Pet Transportation Coordinator – Dubai, UAE – Move One

Job Listing No: 9740000

Pet Transportation Coordinator – Dubai, UAE – Move One



POSITION PURPOSE
Serve as the single point of coordination for all of Middle East’s international and domestic animal transportation jobs.
RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS
Answering calls for pet transport & relocation inquiries for ME region.
Liaise with customers and agents for solutions that helps preparing quotes for transporting their pets.
Create surveys, jobs, communicate to customers/agents, invoice jobs, etc.
Assist on surveys when necessary to determine shipping requirements (Vaccinations, Kennel size, paperwork, etc)
Counsel pet/animal owners to ensure the best ongoing experience regarding their animal relocation(s).
Coordinate the shipping / transport method that best satisfies the customer and animal(s) both with cost and comfort for the animal.
Liaise with moving operations, customer service reps, sales and the operations manager in order to stay up to date on customer needs, service developments, insurance matters, etc.
Coordinate with the pet quoting team in UAE & Macedonia regarding rates for pet transportation needs (based on requests)
Ensure submitting understandable quotes in a timely fashion and to ensure meeting service cut-off times
Developing a daily schedule for Pet Transportation driver / courier. 
Always follow up and confirm / re-confirm appointments with customers.
Back up for ground operations on active jobs (import, export and transit) including picking up pets for customs clearance, applying for permits and health certificates at Ministry if the Pet Transportation Courier is unavailable
Coordinate with veterinary  shops for grooming.
Prepare and work with the customer on all document requirements and the accurate timing of the documentation to avoid any delays  or service challenges.
Provide excellent Customer Service to ensure customer needs and survey details are best met.
Prepare weekly/monthly reports related to jobs, quotes or issues.
Participate in occasional Marketing events such as the Dubai Pet Show and other Pet related events.

Job Details

Posted Date: 2018-06-24
Job Location: Dubai, United Arab Emirates
Job Role: Logistics and Transportation
Company Industry: Distributions and Logistics

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor’s degree

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