Problem Manager – Marc Ellis Consulting LTD

Job Listing No: 9740000

Problem Manager – Marc Ellis Consulting LTD

Marc Ellis Consulting is looking for Problem Manager for a Bank in United Arab Emirates City of Dubai. Marc Ellis Consulting will give you the chance to gain experience with leading organisations as well as flexible work hours that will fit in with your lifestyle. By working with us, you will get the variety and have all the benefits of a full expat package.

Responsibilities:

Establish and maintain ITIL Service Management and Change Management framework, policies and procedures across the Enterprise
Integration into the Event Management and Incident Management Frameworks
Define requirements and maintain process execution via central Service Management Tool.
Integration into other Service Management Processes such as Release, Change and Configuration Management etc.
Work with delivery teams (Application and Infrastructure) to optimize proactive and reactive analysis capability to identify, solution, and prevent repeat incidents.
Enrollment and compliance of service management framework and processes by internal and technology partner teams
Development, establish and maintain SLA / OLA framework that underpins Service Management process and is aligned to business / customer outcomes.
Establish process repeatability, flexibility, scalability and agility.

Performance and reporting framework aligned to stakeholder and business needs
Establish and maintain Problem Management Practice with key participants form all operational, and delivery teams including technology partners
Work collaboratively with teams experiencing deviations from process guidelines to establish a service improvement plan to bring them back into compliance
Automation of process by use of technology / toolsets
As a member of the extended IT Operations Leadership Team support the development of the Operations strategy

Job Details

Posted Date: 2018-07-12
Job Location: Dubai, United Arab Emirates
Job Role: Information Technology
Company Industry: Banking

Preferred Candidate

Career Level: Entry Level
Degree: Bachelor’s degree

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