Quality Analyst

Job Listing No: 9740000

Quality Analyst

Epitome TRC – Jaipur, Rajasthan – Transaction Monitoring (Phone / Email/Chat) Giving feedback to the executives/ agents and Coach them Prepare MIS/reports Performing training need analysis Ensuring Process improvement on a regular basis Leading and participating in calibration sessions Improving performance through interventions Keep in touch with Customers and Processes through taking calls for stipulated amount of time Provide timely, accurate and effective feedback to Champion regarding job performance Take escalated calls, approve adjustments and monitor Champions for quality Create development plans for champions geared to drive world class results Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Partner with HR when initiating corrective action on timely basis Analyze, suggest, develop, implement and evaluate training and coaching Metrics for performance measurement Should achieve monitoring target Adherence to feedback TAT / target Audit accuracy QA quality sc… – Permanent – Part-time

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