Quality Analyst and Call Monitoring Jobs

Job Listing No: 9740000

Quality Analyst and Call Monitoring Jobs

Prolific HR Consultants India Limited – Bangalore, Karnataka – Warm Greetings from Prolific HR Consultant Contact: Richa — 9793178377 Roles and Responsibilities Listen to and audit calls of sales and support reps in the ad sales domain. Be familiar with the implementation and effective usage of different QC Tools, best practices, and procedures. Monitor and device plans to improve CSAT and NPS. Ability to use logic and reasoning to identify the strengths and weaknesses of call-taking reps. Develop and execute test plans to ensure that all objectives are met. Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product. Identify and remedy defects within the production process. Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Compile and analyze statistical data. Ensure that user expectations are met during the testing process. Draft quality assurance policies and procedures. Investigate customer … – Permanent – Full-time

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