Senior GL Specialist I

Job Listing No: 9740000

Senior GL Specialist I

Uber – Kolkata, West Bengal – At Uber, providing world-class customer support to riders and driver partners is a core feature of our product experience. Delivering this caliber of support isn’t easy – it takes Managers who can understand Uber’s operations, adapt to our constantly changing business, and help solve problems where no solution currently exists. Greenlight Specialist leads & supports the day-to-day operations of local Greenlight locations. In this role, you’ll help to mentor and directly lead a team of Experts on how to best build Uber’s relationship with driver-partners, support their operational needs, and guide day-to-day operations of the Greenlight center. You will work together with the city operations teams to make sure your Greenlight Hubs are meeting their market’s needs in terms of supply growth, onboarding, driver engagement, and any other local events or needs. What You’ll Do Escalation Handling: Handle escalations of more difficult support interactions Team Management: Manage sched… – Permanent – Full-time

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