Vizag -COE WFM Manager

Job Listing No: 9740000

Vizag -COE WFM Manager

Uber – Hyderabad, Telangana – Community Operations is pioneering how Uber manages rider and driver partner support around the globe and we’re looking for a Workforce Management Manager (you!) to lead the Scheduling, Login Administration and Real Time Management teams located in the Vizag COE, supporting the Community Operations network across the US, ANZ ,India SA and EMEA. Your decisions as a leader while partially based on direction from executive leadership will largely be based on your detailed understanding of call center financials and a clear understanding of business needs. This will be a managerial role where you are asked to balance managing and developing your team with executing the broader WFM strategy. What You’ll Do Lead and drive a team who manages the day-to-day real time operations, across multiple time zones and lines of businesses. Enable operations in improving productivity and utilization through excellent workforce strategy and planning. Assist Operations and Global WFM team in Forecast… – Permanent – Full-time

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