Workforce Management Real Time Analyst

Job Listing No: 9740000

Workforce Management Real Time Analyst

Uber – Hyderabad, Telangana – Real Time Analysts are a key component of the success Uber’s Community Operations teams and responsible for assisting our Hyd COE’s in achieving SLA and Schedule Adherence goals across multiple LOB’s and sites. As well as making recommendations on how to improve SLA’s via CSR availability and real-time schedule adjustments. As a Real Time Analyst, you’ll be the subject matter expert for real-time analysis in monitoring necessary SLA and adherence call outs for all LOB’s in our Hyd and VTZ locations. What the Candidate Will Need / Bonus Points Minimum of 1 year WFM experience preferably in a Real Time environment. Candidates with less experience will be considered if they meet other requirements Experience with Workforce management tools, preferably Verint. Willingness to work weekends, early mornings, late nights, and holidays, in an operational 24/7 environment – depending on the shift proposed Leading by example – maintain a positive, can-do attitude and encourage others to d… – Permanent – Full-time

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